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Patron Safety at
Davies Symphony Hall

The health and safety of our patrons, musicians, staff, and volunteers is our top priority.

Beginning February 1, 2022, the San Francisco Symphony requires proof of up-to-date vaccination against COVID-19 for everyone ages 12 and up—including a booster shot at least one week prior to an event for eligible patrons—for entry into Davies Symphony Hall.  

This expands upon the Symphony’s current requirement (in effect through January 31, 2022) of proof of full vaccination against COVID-19 for everyone ages 12 and up entering Davies Symphony Hall.  Audience members under age 12 (or their parents or guardians) must show proof of full vaccination or a negative COVID-19 test (PCR test taken within 2 days of event entry or antigen [rapid] test taken within 1 day of event entry).  

Full vaccination is defined as completion of the two-dose regimen of Pfizer or Moderna vaccines, one dose of Johnson & Johnson vaccine, or other WHO  authorized COVID-19 vaccine administered two weeks or more in advance of the concert. These protocols are in accordance with policies enacted by the San Francisco Department of Public Health. This page will be updated on an ongoing basis.

The San Francisco Symphony has undertaken appropriate modifications to comply with current health and safety protocols provided by the San Francisco Department of Public Health. These measures include increased cleaning before performances, and a no-touch or low-touch experience. 

Based on health and safety recommendations from the City and County of San Francisco and due to the transmissibility of the Omicron variant, the SF Symphony requires a non-vented respirator, such as an N95, KN95, or KF94 face mask, for entry into Davies Symphony HallCloth masks, gaiters, and bandanas are not acceptable. The Symphony will have a limited number of KN95 or equivalent masks available at Davies Symphony Hall for those patrons that require them.

The San Francisco Symphony’s mandatory employee vaccination policy requires all musicians, staff, and volunteers to receive an FDA or  WHO  authorized COVID-19 vaccine in order to participate in any Symphony-sponsored activities at Davies Symphony Hall, Zellerbach Rehearsal Hall, or any other locations of such activities.

We recognize that, even with safety measures, some patrons may not feel comfortable attending in person and we are committed to bringing music to you, wherever you are. Learn more about watching the San Francisco Symphony at home at SFSymphony+.


BEFORE YOU ARRIVE 


Please self-assess your health before leaving home by considering the following questions:   

    • Within the past 10 days, have you been diagnosed with, or tested positive for, COVID-19? 
    • In the past 10-14 days, have you had close contact with anyone who has COVID-19, during their contagious period? 
    • In the last 24 hours, including today, have you had any of the symptoms below, that is new or not explained by another condition? 

      • A cough, shortness of breath, or difficulty breathing? 
      • A fever of 100.4°F/38°C or higher? 
      • Chills, fatigue, or muscle and body aches? 
      • Headache or a sore throat? 
      • A persistent runny nose? 
      • Diarrhea? 
      • A sudden loss of taste or smell? 

By entering the building, you acknowledge that you have reviewed and answered “no” to all these questions. Please review them, and if you answer yes to any, you will be asked to return another day and offered a refund.  

Based on health and safety recommendations from the City and County of San Francisco and due to the transmissibility of the Omicron variant, the SF Symphony requires a non-vented respirator, such as an N95, KN95, or KF94 face mask, for entry into Davies Symphony Hall. Cloth masks, gaiters, and bandanas are not acceptable. The Symphony will have a limited number of KN95 or equivalent masks available at Davies Symphony Hall for those patrons that require them.  

Don’t forget your tickets. Before leaving home, make sure you have your print-at-home ticket or e-ticket available on your mobile device, if applicable.

If you’re not signed up to receive San Francisco Symphony emails, register now to ensure that you receive important concert and safety updates. 


THE SF SYMPHONY AND CLEAR 


The San Francisco Symphony has partnered with CLEAR to utilize Health Pass to make your entry to the concert faster, safer, and more secure.  

Simply download the free CLEAR app and complete these steps to enroll in CLEAR:  

Step 1: Enroll in CLEAR: 

  • Download the CLEAR app and tap “Get Started” on the white Health Pass tile

  • Select “Have a Code?” and enter the code SFSymphony  

  • Tap “Enroll or verify you're in CLEAR” to create your CLEAR member account  

a. New to CLEAR? When prompted, enter your email address and phone number, and have your government issued photo ID ready to complete enrollment 

b. Already a CLEAR member? Use the email address associated with your membership and snap a quick selfie to verify your identity 

  • Tap “Add Covid-19 Vaccination” and follow prompts to securely confirm your proof of vaccination  

If the Health Pass expires before the event date, the user can re-open the app, confirm the organization code, and produce a new Health Pass. It is recommended that users generate their Health Pass on the day of the event.

Need help?  Call 855-CLEAR-ME or contact [email protected]clearme.com for assistance  

Step 2: Before arriving for the event, pull up your completed Health Pass 

  • Open the CLEAR app and tap on the white Your Pass tile 

  • Tap “Open Health Pass” to get your result. Green or blue means you’re good to go! 

DisclaimerCLEAR will not share your specific answers to any questions with your organization. CLEAR may provide reporting to your organization on your usage of Health Pass with your organization, including your green, amber, or red status. 


YOUR CONCERT EXPERIENCE 


Here’s what to expect when you get to Davies Symphony Hall:  

  • Beginning February 1, 2022, the San Francisco Symphony requires proof of up-to-date vaccination against COVID-19 for everyone ages 12 and up—including a booster shot at least one week prior to an event for eligible patrons—for entry into Davies Symphony Hall. This expands upon the Symphony’s current requirement (in effect through January 31, 2022) of proof of full vaccination against COVID-19 for everyone ages 12 and up entering Davies Symphony Hall. Audience members under age 12 (or their parents or guardians) must show proof of full vaccination or a negative COVID-19 test (PCR test taken within 2 days of event entry or antigen [rapid] test taken within 1 day of event entry). 

  • Mandatory face coverings that completely cover the nose and mouth, secured with ear loops or head strap are required at all times at Davies Symphony Hall, except while actively consuming food and beverage. Gaiters and bandanas are not acceptable.  

  • Upon arrival, you will be asked to form a line outside the entrance. An usher will check COVID-19 vaccination record of patrons ages 12 and up (electronic, photo, or paper copy accepted) and COVID-19 vaccination record or negative COVID-19 test for patrons under age 12 (print or digital copy accepted) and let you know when it’s your turn to enter. 

  • Patrons using the CLEAR app who have a green Health Pass are not required to show ID and may proceed directly to the CLEAR marked signage at both Box Office and Symphony Store entrances to expedite check in.

  • Doors open one hour prior to the performance. Concerts with pre-concert lectures open one hour and fifteen minutes prior. 

  • Food and beverage service has resumed at the Tuning Fork Café and in-hall bars during concerts. Guests are welcome to consume beverages inside the concert hall and can pre-order food and drinks with their cashier or bartender, via a pre-order voicemail at 415-861-8150, or by emailing [email protected].  

  • A non-vented respirator, such as an N95, KN95, or KF94 face mask is required at all times at Davies Symphony Hall (see above for more details).  

  • The ventilation systems at Davies Symphony Hall have been certified to meet all current regulations, including ASHRAE and CDC COVID-19 standards.  Fresh air exchanges have been increased and the recommended MERV 13 filters installed.  

  • Performances at Davies Symphony Hall offer a low- to no-touch concert experience with increased cleaning of all high-touch surfaces: 
  • Restrooms have been upgraded with no-touch handwashing and will be cleaned multiple times prior to the performance. 

  • Hand sanitization stations are placed throughout the lobbies. 

For any questions, please contact Patron Services at 415-864-6000, Monday– Friday from 10am to 6pm, Saturday Noon to 6pm. 

CAN'T MAKE THE PERFORMANCE? 
You can donate your tickets up to one hour before the concert begins. Call 415-864-6000 and the Box Office will be happy to help. If you reach the Box Office after hours, leave a message regarding your ticket information and we will handle the ticket donation for you. 


PARKING 

  • Parking is available at the Performing Arts Garage.
  • A drop-off lane in front of the box office on Grove Street is available for patrons needing mobility assistance or ride share options.  

FREQUENTLY ASKED QUESTIONS   


What are the COVID-19 vaccination and testing requirements for attending a concert at Davies Symphony Hall?  

Beginning February 1, 2022, the San Francisco Symphony requires proof of up-to-date vaccination against COVID-19 for everyone ages 12 and up—including a booster shot at least one week prior to an event for eligible patrons—for entry into Davies Symphony Hall.  

This expands upon the Symphony’s current requirement (in effect through January 31, 2022) of proof of full vaccination against COVID-19 for everyone ages 12 and up entering Davies Symphony Hall. Audience members under age 12 (or their parents or guardians) must show proof of full vaccination or a negative COVID-19 test (PCR test taken within 2 days of event entry or antigen [rapid] test taken within 1 day of event entry). 

Full vaccination is defined as completion of the two-dose regimen of Pfizer or Moderna vaccines, one dose of Johnson & Johnson vaccine, or otherWHOauthorized COVID-19 vaccine administered two weeks or more in advance of the concert. Patrons must bring an electronic, photo, or paper copy of their full vaccination card with them to the concert with appropriate ID matching the name on the vaccination card.  

How do patrons present their vaccine documentation at Davies Symphony Hall? 
Patrons must bring an electronic, photo, or paper copy of a relevant COVID-19 vaccination record to the concert. Vaccination documentation must be a copy of the CDC card issued or a record of vaccination directly from the healthcare provider who administered the vaccine with an appropriate ID matching the name on the proof of vaccination.   

Patrons using the CLEAR app who have a green Health Pass are not required to show ID and may proceed directly to the CLEAR marked signage at both Box Office and Symphony Store entrances to expedite check in. 

Do I have to wear a mask at Davies Symphony Hall? 
Based on health and safety recommendations from the City and County of San Francisco and due to the transmissibility of the Omicron variant, the SF Symphony requires a non-vented respirator, such as an N95, KN95, or KF94 face mask, for entry into Davies Symphony Hall. Cloth masks, gaiters, and bandanas are not acceptable. The Symphony will have a limited number of KN95 or equivalent masks available at Davies Symphony Hall for those patrons that require them.