Patron Safety at
Davies Symphony Hall


The health and safety of our patrons, musicians, staff, and volunteers is our top priority. This page will be updated on an ongoing basis.

(Updated May 6, 2022)


Based on recommendations from the San Francisco Symphony’s Health and Safety Task Force, a face covering is required for entry into Davies Symphony Hall and must be worn at all times. Face masks must completely cover nose and mouth and have ear loops or similar to hold in place. Gaiters and bandanas are not acceptable. The SF Symphony strongly recommends that patrons wear a non-vented respirator, such as an N95, KN95, or KF94 face mask. There will be a limited number of KN95 or equivalent masks available at Davies Symphony Hall for those patrons that request them.  


Patrons 12 and older must show proof of full vaccination (electronic, photo, or paper copy). 

Patrons under age 12 must show proof of full vaccination or a negative COVID-19 test (PCR test taken within 2 days of event entry or an antigen [rapid] test taken within 1 day of event entry. See “Testing Requirements” below for more information. 

“Full vaccination” is defined as two weeks after completion of the two-dose regimen of Pfizer or Moderna vaccines, one dose of Johnson & Johnson vaccine, or other WHO authorized COVID-19 vaccine. At this time, proof of booster shots is not required.

The San Francisco Symphony requires full vaccination for all musicians, staff, and volunteers to participate in any Symphony-sponsored activities at Davies Symphony Hall, Zellerbach Rehearsal Hall, or any other locations of such activities.

TESTING REQUIREMENTS (Patrons under age 12 only)

For those patrons under age 12 who wish to show verification of a negative COVID-19 test (PCR test taken within 2 days of event entry or antigen [rapid] test taken within 1 day of event entry), the following are acceptable as proof: a printed document (from the test provider or laboratory); or an email, text message, web page, or application (app) screen displayed on a phone or mobile device from the test provider or laboratory. The information should include person’s name, type of test performed, negative test result, and date the test was administered.

A photo verifying negative test results from a self-administered antigen [rapid] test taken within 1 day of event entry is also acceptable. Additionally, patrons may bring unopened at-home rapid tests with them to Davies Symphony Hall to take with a verified EMT present.



Please self-assess your health before leaving home by considering the following questions:  

    • Within the past 10 days, have you been diagnosed with, or tested positive for, COVID-19? 
    • In the past 10–14 days, have you had close contact with anyone who has COVID-19, during their contagious period? 
    • In the last 24 hours, including today, have you had any of the symptoms below, that is new or not explained by another condition?

      • A cough, shortness of breath, or difficulty breathing? 
      • A fever of 100.4°F/38°C or higher? 
      • Chills, fatigue, or muscle and body aches? 
      • Headache or a sore throat? 
      • A persistent runny nose? 
      • Diarrhea? 
      • A sudden loss of taste or smell? 

By entering the building, you acknowledge that you have reviewed and answered “no” to all these questions. Please review them, and if you answer “yes” to any, you will be asked to return another day and offered a refund.  


The San Francisco Symphony has partnered with CLEAR to utilize Health Pass to make your entry to the concert faster, safer, and more secure. 

Simply download the free CLEAR app and complete these steps to enroll in CLEAR: 

Step 1: Enroll in CLEAR: 

  • Download the CLEAR app and tap “Get Started” on the white Health Pass tile

  • Select “Have a Code?” and enter the code SFSymphony  

  • Tap “Enroll or verify you're in CLEAR” to create your CLEAR member account  

a. New to CLEAR? When prompted, enter your email address and phone number, and have your government issued photo ID ready to complete enrollment 

b. Already a CLEAR member? Use the email address associated with your membership and snap a quick selfie to verify your identity 

  • Tap “Add Covid-19 Vaccination” and follow prompts to securely confirm your proof of vaccination  

If the Health Pass expires before the event date, the user can re-open the app, confirm the organization code, and produce a new Health Pass. It is recommended that users generate their Health Pass on the day of the event.

Need help?  Call 855-CLEAR-ME or contact [email protected] for assistance  

Step 2: Before arriving for the event, pull up your completed Health Pass 

  • Open the CLEAR app and tap on the white Your Pass tile 

  • Tap “Open Health Pass” to get your result. Green or blue means you’re good to go! 

DisclaimerCLEAR will not share your specific answers to any questions with your organization. CLEAR may provide reporting to your organization on your usage of Health Pass with your organization, including your green, amber, or red status. 


  • For the latest mask and vaccination requirements, see above for more details.
  • Doors open one hour prior to the performance. Concerts with pre-concert lectures open one hour and fifteen minutes prior.
  • Food and beverage service has resumed at the Tuning Fork Café and in-hall bars during concerts. Drinks are not permitted in the auditorium at this time due to safety concerns. We encourage patrons to pre-order drinks before the concert and during intermission via a pre-order voicemail at 415.861.8150, or by emailing [email protected].
  • The ventilation systems at Davies Symphony Hall have been certified to meet all current regulations, including ASHRAE and CDC COVID-19 standards. Fresh air exchanges have been increased and the recommended MERV 13 filters installed.
  • Restrooms will be cleaned multiple times prior to the performance.
  • Hand sanitization stations are placed throughout the lobbies.
  • For any questions, please contact Patron Services at 415.864.6000, Monday–Friday from 10am to 6pm, Saturday Noon to 6pm.

You can donate your tickets up to one hour before the concert begins. Call 415.864.6000 and the Box Office will be happy to help. If you reach the Box Office after hours, leave a message regarding your ticket information and we will handle the ticket donation for you.

We recognize that, even with safety measures, some patrons may not feel comfortable attending in person and we are committed to bringing music to you, wherever you are. Learn more about watching the San Francisco Symphony at home at SFSymphony+.


  • Parking is available at the Performing Arts Garage.
    A drop-off lane in front of the Box Office on Grove Street is available for patrons needing mobility assistance or ride share options.