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Security and Privacy

Is the SFS Web site secure?

Yes, the Symphony uses SSL (Secure Sockets Layer) protocol to encrypt the information entered on your order form prior to transmission over the Internet.  SSL is the industry standard for secure commerce transactions. You can place your online order securely provided you are using an SSL-compliant browser, such as Internet Explorer, Firefox, Safari, or Chrome. 

How do you use my personal information?

Your privacy is important to the San Francisco Symphony. Read our privacy policy to learn more about our privacy practices.

Patrons with Disabilities

What are your services for patrons with disabilities?
  • Wheelchair accessible seating is available for Davies Symphony Hall and may be ordered online, in person, or by phone.  For assistance, please contact Patron Services at 415-864-6000.
  • Assistive Listening Devices:  Sennheiser listening devices for the hearing-impaired are available at the Davies Symphony Hall coat check room, Box Office entrance. Headsets are free of charge.

Purchasing Tickets

Can I bring my children to the concerts?

San Francisco Symphony concerts are appropriate for adults and older children, as silence is required throughout the performance.  Most concerts are not recommended for children younger than age 12.  Audiences of all ages are welcome at Concerts for Kids, holiday programs for families, and outdoor events.  Music for Families concerts are recommended for children ages 7 and older.  All concert attendees must have a ticket. Patrons of any age disturbing other concertgoers will be asked to leave.

Which credit cards can I use to make a ticket purchase?
The SFS accepts Visa, MasterCard, Discover, and American Express.

How soon will I receive my tickets?
  • E-Tickets will be e-mailed to you within 10-15 minutes of placing your order.

What if a concert is sold out?

We recommend you check back again, as tickets often become available just before the concert.

Why is there a time limit for purchasing tickets online?

When you shop for tickets, you are "holding" real inventory. No one else can purchase those tickets unless you release them. To be fair, we've implemented a time limit during the checkout process. If you exceed the time on the page, the tickets you are holding are released for others to purchase.

What if I’m having problems purchasing tickets online?

Let us assist you: 415-864-6000 or patronservices@sfsymphony.org.


Lost Tickets, Donations, Ticket Exchanges

What do I do if I lose my tickets?  You will receive replacements for lost tickets, free. Just call 415-864-6000 and we can resend your E-Tickets.

How can I donate my tickets if I can’t attend a performance?

Donate your tickets by calling 415-864-6000 up to one hour prior to the performance.  The total ticket value is tax-deductible to the extent permitted by law.  If you reach us after hours, leave a message regarding your ticket information and we will handle the donation for you.

How can I exchange my tickets if I can’t attend a performance?

For your convenience, we offer ticket and parking voucher exchanges for most Davies Symphony Hall concerts, subject to availability. We encourage you to exchange your tickets as early as possible. Exchanges must be received by Patron Services 24 hours in advance of the performance date. 

See below for fees and restrictions.

By Phone:  415-864-6000
By Fax: 415-554-0108
By Mail:  Patron Services, Davies Symphony Hall, 201 Van Ness Ave., San Francisco, CA  94102

  • Please include a note with the date, time, location, and the number of tickets you are exchanging and the desired date, time and location that you want to exchange them for. Please list at least two choices of alternate performance dates and sections. 
  • Include a name, patron number, daytime phone number, and credit card number (Visa, MasterCard or Discover) with expiration date.
Exchange Fees: 
  • Exchanges are free for subscribers who exchange in person or by mail.
  • Subscribers - $12 for each phone or fax exchange 
  • Non-subscribers - $20 for each exchange
  • Exchange requests for a higher-priced performance or section will be charged the difference.
  • Exchange requests for a lower-priced performance or section will be considered a donation or can be applied to additional ticket purchases in the same transaction. 
  • All other exchanges of discounted tickets require upgrading to a full-price ticket and paying the difference in price.


E-Tickets

Please show your E-Ticket on your smart device for entry. Please note there is one page per ticket. If you don't have a smart device you may print out your E-Ticket.

What if I don’t receive my tickets?

Typically, you should receive your tickets within 10-15 minutes of placing your order. If you do not receive your Print-at-Home tickets within 2 hours, please contact Patron Services at 415-864-6000 or patronservices@sfsymphony.org.

I lost my tickets and lost my original e-mail. What do I do?

Please contact Patron Services at 415-864-6000 or patronservices@sfsymphony.org. Duplicate tickets will be held at the Box Office for pick up on the day of the concert. You will be asked to show a credit card and photo ID.

Enjoy Your Concert

Please remember to wear your mask. Have your proof of COVID-19 vaccination card or negative test and photo ID ready.

Please self-assess your health before leaving home.
Learn more at www.sfsymphony.org/safety.

Lost and Found

What if I left one of my belongings in Davies Symphony Hall? 

Call 415-621-6600, Monday through Friday, 9am-4pm to inquire about your lost items in Davies Symphony Hall.

SFSymphony+ 

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