Program Details

What is the Community Ticket Program?

The San Francisco Symphony believes in equitable access to our concerts. This program is designed to provide San Francisco Bay Area nonprofit, social services, healthcare, arts, community, and other frontline workers and constituents with free tickets to see Symphony concerts year-round.

Can I pass along this invitation to my coworkers or staff?

Yes! This program is designed to be dispersed through community networks. You are encouraged to pass this invitation on to your staff, coworkers, community partners, and any constituents/clients with whom you work.

Can I request tickets for more than one concert?

You are welcome to request tickets for more than one concert. Please submit a new form for each date requested.

When can I expect to receive my tickets?

Electronic tickets will be sent 24 hours prior to the concert requested, at the latest. Our Box Office team works hard to process every request as quickly as possible. With limited staffing handling hundreds of requests, we truly appreciate your patience and understanding! If you have been placed on a waitlist due to limited availability, you will be notified within 7 business days of your request.

Am I guaranteed tickets after I make my selections?

While we try our best to fulfill demand for each concert, occasionally we run out of available tickets. If you have been placed on a waitlist, you will be notified within 7 business days of your request. If we are able to accommodate waitlist requests, you will receive eTickets within 48 hours of the concert date.

How will I know if I’m on a waitlist?

If you have been placed on a waitlist, you will receive an email with “Waitlist Notification” as the subject line, from the [email protected] email address. This is not an auto-generated email, and you are welcome to respond.

When will more concerts be made available?

The Symphony extends Community Ticket Program invitations with new concert selections every two to three months. Invitations will come from [email protected].

Can I speak to real person about this program?

We welcome any questions or comments regarding this program! To speak to a member of the Community Engagement team, email [email protected]. We look forward to hearing from you.

My Tickets

What do I do if I lose my tickets?

You will receive free replacements for lost tickets. Please call 415.864.6000 and a representative from Patron Services will resend your eTickets.

How can I return my tickets if I can’t attend a performance?

Prior to the day of the performance, if you can no longer attend, please email [email protected] to return your tickets. For returns on the day of the show, we ask that you return your tickets by calling 415.864.6000 up to one hour prior to the performance. If you reach us after hours, leave a message regarding your ticket information and we will handle the return for you.

What if I need help or have more questions?

Please contact Patron Services at 415.864.6000 or [email protected]. Our staff is available Monday–Friday from 10:00am–6:00pm, Saturday from Noon–6:00pm, and 2 hours before all performances at our Box Office on 251 Grove Street, San Francisco.

My Experience

If this is your first San Francisco Symphony concert, check out the Symphony’s First Timers’ Guide for more helpful information on what to expect!

What should I wear?

In short: whatever you want! Some folks take a Symphony concert as an opportunity to dress up, and some prefer to dress down. You will see all levels of attire when you visit Davies Symphony Hall, and your comfort is the main priority.

Where should I park?

Street parking is available and free after 6:00pm in the Civic Center and Hayes Valley neighborhoods. Garage parking is also available at the Performing Arts Garage located at 360 Grove Street, or at the Civic Center Garage located at 355 McAllister Street. For parking garage hours, as well as additional parking lots, visit the Symphony’s Getting Here page.

Can I take public transportation?

Davies Symphony Hall is easily accessible from Muni Metro (Van Ness or Civic Center stations) and BART (Civic Center station), as well as several Muni Bus routes from different corners of the city. View Muni routes here.

The San Francisco Symphony is proud to work with the Civic Center Ambassadors. Dressed in orange vests or coats, this friendly community team assists concertgoers, artists, and staff on their way from Davies Symphony Hall or the Opera House to BART/MUNI or the Civic Center Garage on performance days and evenings: Sunday–Monday: 7:00am–7:00pm; Tuesday–Saturday: 6:30pm–11:30pm.

What are your services for patrons with disabilities?

If you or someone in your party requires wheelchair accessible seating, or a path without stairs, please denote this on the ticket request form. If you already received your tickets but need to make adjustments to your order for accessible seating, please contact Patron Services at 415.864.6000.

Assistive Listening Devices: Sennheiser listening devices for those who are hard-of-hearing are available at the Davies Symphony Hall coat check room, Box Office entrance. Headsets are free of charge.

The Concert

What time should I arrive for my concert?

Davies Symphony Hall doors open one hour prior to concerts. Arrive early to grab a drink, a bite to eat, or take in the view before the show!

How will I find my seat?

You can find your seating location on your eTicket. Once you’ve arrived at Davies Symphony Hall, ushers will be located at all entrances to the concert hall to guide you to

your seat. When in doubt, look for a person in an ushers’ uniform with a nametag, and they can assist you with any question you might have.

Will there be an intermission?

Many concerts have an intermission, but not all do. Make sure you pick up a program book before you take your seat to find detailed information about your concert.

Can I buy food and drinks during the concert?

We have a range of food and drinks available for purchase preconcert and during intermission. Alcoholic beverages can only be served to those 21+ with a valid ID.