Purchasing Tickets

Can I bring my children to the concerts?

To ensure an enjoyable and relaxed experience for everyone, we recommend that children be at least 8 years old to attend our regular orchestral programs and at least 5 years old to enjoy our family-friendly programs, including select film showings. Please note that we do not allow children under 3 at any performance, except for our Music for Families and Deck the Hall programs.

Everyone entering Davies Symphony Hall, regardless of age, must have a ticket. Children under the age of 12 must be seated with an accompanying adult. No lap sitting is permitted anywhere in the auditorium.

Which credit cards can I use to make a ticket purchase?

The SF Symphony accepts Visa, MasterCard, Discover, and American Express.

How soon will I receive my tickets?

• Ticket orders that specify mail delivery will be sent out the next business day via First Class Mail. Will-Call tickets are available for pickup at Davies Symphony Hall Box Office the next business day or on the day of the concert, whichever is sooner. If you are picking up your tickets on the day or evening of the concert, please arrive thirty minutes in advance.
• Most e-Tickets are immediately available in your account.

What if a concert is sold out?

We recommend you check back again, as tickets often become available just before the concert.

Why is there a time limit for purchasing tickets online?

When you shop for tickets, you are "holding" real inventory. No one else can purchase those tickets unless you release them. To be fair, we've implemented a time limit during the checkout process. If you exceed the time on the page, the tickets you are holding are released for others to purchase.

What if I’m having problems purchasing tickets online?

Let us assist you: 415.864.6000 or [email protected].

Lost Tickets, Donations, Ticket Exchanges

What do I do if I lose my tickets?  You will receive replacements for lost tickets, free. Just call 415.864.6000 and we will have a duplicate set waiting for you when you arrive for your concert.

How can I donate my tickets if I can’t attend a performance?

Donate your tickets by calling 415.864.6000 up to one hour prior to the performance. The total ticket value is tax-deductible to the extent permitted by law. If you reach us after hours, leave a message regarding your ticket information and we will handle the donation for you.

How can I exchange my tickets if I can’t attend a performance?

For your convenience, we offer ticket and parking voucher exchanges for most Davies Symphony Hall concerts, subject to availability. We encourage you to exchange your tickets as early as possible. Exchanges must be received by Patron Services 24 hours in advance of the performance date.

By Fax: 415.554.0108
By Mail:  Patron Services, Davies Symphony Hall, 201 Van Ness Ave., San Francisco, CA  94102

Restrictions:

• Please include a note with the date, time, location, and the number of tickets you are exchanging and the desired date, time and location that you want to exchange them for. Please list at least two choices of alternate performance dates and sections. 
• Include a name, patron number, daytime phone number, and credit card number (Visa, MasterCard or Discover) with expiration date.
• Exchange requests for a higher-priced performance or section will be charged the difference.
• Exchange requests for a lower-priced performance or section will be considered a donation or can be applied to additional ticket purchases in the same transaction. 
• All other exchanges of discounted tickets require upgrading to a full-price ticket and paying the difference in price.