Can I bring my children to the concerts?

San Francisco Symphony concerts are appropriate for adults and older children, as silence is required throughout the performance.  Most concerts are not recommended for children younger than age 12.  Audiences of all ages are welcome at Concerts for Kids, holiday programs for families, and outdoor events.  Music for Families concerts are recommended for children ages 7 and older.  All concert attendees must have a ticket. Patrons of any age disturbing other concertgoers will be asked to leave.

 
Which credit cards can I use to make a ticket purchase?

The SFS accepts Visa, MasterCard, Discover, and American Express.

How soon will I receive my tickets?

• Ticket orders that specify mail delivery will be sent out the next business day via First Class Mail. Will-Call tickets are available for pickup at Davies Symphony Hall Box Office the next business day or on the day of the concert, whichever is sooner. If you are picking up your tickets on the day or evening of the concert, please arrive thirty minutes in advance.

• Print-at-Home Tickets will be e-mailed to you within 10-15 minutes of placing your order.
  
  

What if a concert is sold out?

We recommend you check back again, as tickets often become available just before the concert.

Why is there a time limit for purchasing tickets online?

When you shop for tickets, you are "holding" real inventory. No one else can purchase those tickets unless you release them. To be fair, we've implemented a time limit during the checkout process. If you exceed the time on the page, the tickets you are holding are released for others to purchase.

What if I’m having problems purchasing tickets online?

Let us assist you: 415.864.6000 or [email protected].

What do I do if I lose my tickets?  You will receive replacements for lost tickets, free. Just call 415-864-6000 and we will have a duplicate set waiting for you when you arrive for your concert.

How can I donate my tickets if I can’t attend a performance?

Donate your tickets by calling 415-864-6000 up to one hour prior to the performance.  The total ticket value is tax-deductible to the extent permitted by law.  If you reach us after hours, leave a message regarding your ticket information and we will handle the donation for you.

How can I exchange my tickets if I can’t attend a performance?

For your convenience, we offer ticket and parking voucher exchanges for most Davies Symphony Hall concerts, subject to availability. We encourage you to exchange your tickets as early as possible. Exchanges must be received by Patron Services 24 hours in advance of the performance date. 

See below for fees and restrictions.

By Fax: 415.554.0108
By Mail:  Patron Services, Davies Symphony Hall, 201 Van Ness Ave., San Francisco, CA  94102

• Please include a note with the date, time, location, and the number of tickets you are exchanging and the desired date, time and location that you want to exchange them for. Please list at least two choices of alternate performance dates and sections. 
• Include a name, patron number, daytime phone number, and credit card number (Visa, MasterCard or Discover) with expiration date.

• Exchange Fees: 

• Exchanges are free for subscribers who exchange in person or by mail.
• Subscribers - $12 for each phone or fax exchange 
• Non-subscribers - $20 for each exchange
• Exchange requests for a higher-priced performance or section will be charged the difference.
• Exchange requests for a lower-priced performance or section will be considered a donation or can be applied to additional ticket purchases in the same transaction. 
• All other exchanges of discounted tickets require upgrading to a full-price ticket and paying the difference in price.

How do I print my tickets?

Print-at-Home tickets require that you’ve installed Adobe Reader, version 7 or later, on your computer. Adobe Reader is a free program for viewing PDF files. Download Adobe Reader. Once you have Adobe Reader installed, open the PDF attachment that contains your tickets. Click "File" then "Print."

What if I don’t receive my tickets?

Typically, you should receive your tickets within 10-15 minutes of placing your order. If you do not receive your Print-at-Home tickets within 2 hours, please contact Patron Services at 415.864.6000 or [email protected].

I lost my tickets and lost my original e-mail. What do I do?

Please contact Patron Services at 415.864.6000 or [email protected]. Duplicate tickets will be held at the Box Office for pick up on the day of the concert. You will be asked to show a credit card and photo ID.

I lost my Print-at-Home ticket but still have the original e-mail. Can I reprint my tickets?

You can reprint your tickets from the original e-mail. However each ticket’s barcode only allows one entry into the hall. If you lost your ticket at home, we suggest you reprint from the original e-mail. If you are unsure where you lost your tickets and it’s possible someone may try to use the tickets, please contact Patron Services and we’ll arrange duplicate tickets for you to pick-up on your concert day.  However, this will invalidate the barcode on your Print-at-Home tickets.  You will be asked to show a credit card and photo ID. 

Why don’t I see Print-at-Home as a delivery option?

Print-at-Home tickets are available for most concerts at Davies Symphony Hall but they are not always available for events that take place in other venues.  Also, if you add parking to your order, we are not able to offer the Print-at-Home option.